Terms and Conditions
My Cart
Terms & Conditions
Terms & Conditions

By accessing or using the website, you acknowledge that you have read and understand these terms of use, and that you accept and agree to be bound by these terms of use. If you do not agree to these terms of use, please do not access or use the website.

VeganCare is a registered cosmetic trademark produced by The Kind Lab Ltd., headquartered in Zona Silveirinha Industrial  , Rua 1, 377, 4520-621 São João de Vêr, Portugal, VAT number PT515015610, hereinafter referred to as ” THE KIND LAB”.

THE KIND LAB provides the content available on the website www.vegancarecosmetics.com, hereinafter referred to as the Website, and provides services in accordance with the terms and conditions described below.

These “Terms and Conditions” therefore represent the entire and up-to-date agreement between the consumer who will use the Website online store for purchases, hereinafter referred to as “User” and THE KIND LAB in connection with your use of the Website and its content.

When you register in the online store section of the website, you acknowledge that you have read, understood and agreed, without limitation or qualification, with the Terms and Conditions.

It is intended that the website functions efficiently as a platform for communicating with the customer, selling products online, as well as providing information about products.

THE KIND LAB reserves the right, at any time, without prior notice and with immediate effect, to change, add, update or partially or totally eliminate the contents of the website and these “Terms and Conditions”.

You should periodically check the page  “Terms and Conditions” page to check if any updates or modifications have occurred.

The products available on the Website as well as any samples we may provide are for personal use only. You may not sell or resell any of the products or samples you receive.

The Kind Lab provides accurate information in the description of product characteristics, using text, photographs or videos.

Any product information can be updated whenever necessary.

In the event of a stock breakdown of a particular product, this information will appear next to the image of the same, and it is not possible to order the same.

The products sold by THE KIND LAB are not food . Measures have been taken to ensure that the shape, aroma, color, appearance, packaging and labeling of the cosmetics we sell are not mistakenwith a food product and do not pose a risk to the health and safety of the consumer.

The products price displayed on the website are in euros and already include VAT (Value Added Tax) at the legal rate in force at the time of purchase.

These prices do not include shipping costs. They depend on the weight of the order and the destination of delivery, and are presented at the end, on the invoice, before validating your order.

In the invoice are discriminated the product value, the shipping costs, the VAT and any discounts or promotions that are in progress at the time of purchase.

Changes on the delivery place or day of the order in transit may result in additional costs on the shipping prices initially provided.

The prices shown on the website may be subject to change. Those shown at the time of purchase are applied. THE KIND LAB reserves the right to change prices without prior notice.

In case of any error in the display of a product price on the website, The Kind Lab reserves the right to, after contacting the buyer, cancel the order and return the money.

Other fees and taxes associated with goods shipment to certain destinations, namely outside the European Union, are borne by the buyer. Such fees and taxes vary from country to country, so The Kind Lab advises the User living outside the European Union to inquire together the government services of the country that dwells on the amounts that you may have to pay to receive an order from Portugal.

All information and content available on the Site, including, without limitation, trademarks, logos, service marks, text, graphics, button icons, images, vídeos, audio clips, compilations of data and software, and the compilation and organization thereof (collectively, “Content”) is owned by THE KIND LAB, its partners or certifying entities, and is protected by the portuguese laws and other international laws ruling the protection of intellectual property, including copyright laws and trademarks.

As a trademark, VeganCare may not be used for any purpose without THE KIND LAB’s express written consent.

The User may make copies of the printed and digital material for use by third parties only  identifying VEGANCARECOSMETICS website as the source of the content and materials by adding a top-level URL (http://www.vegancarecosmeticscosmetics.com) to any of these copies that are republished.

6.1 – The process of purchase in the online store begins by adding at least one product to the shopping basket;

– Once the selection of products is finished, the user can finish the purchase. In order to do so, you can register by providing the data requested, including an email and a password. Once the registration is completed, you can proceed to payment. Whenever you want to make a purchase through our website, simply log in with the email provided and the password chosen at registration.

-If you do not want to register, but still want to finalize a purchase on our website, simply click on “Finish without registration” and indicate the minimum data required for the execution of the order and its delivery.

-You can distinguish the “delivery address” and the “billing address” and indicate the name and VAT that you intend to integrate the invoice.

-Your order will only be forwarded for payment after clicking on the field “I am aware and agree with the Terms and Conditions and Privacy Policy” and confirm the completion of the order. At this stage, THE KIND LAB advises you to read the “Terms and Conditions”, “Privacy Policy” and to review the values ​​and data contained in the order.

-After confirming your order, it’s number and details  will appear. The purchase agreement is finalized at that time and you will receive a confirmation of it by email.

-When the purchase agreement is completed, the User has 3 days to make the payment. After this period, if “The Kind Lab” have not received any payment, the purchase agreement shall be deemed canceled. If a value is received after the defined term, it will be returned or, in agreement with the User, used in a new order.

If the products presented on the website are no longer available at the time of the last access or when THE KIND LAB receives the request, the User will be informed of the unavailability of the same in the store and will be offered a replacement by an available product or an immediate refund of the amount paid.

-After completing the order, the User must choose how to pay it. THE KIND LAB allows the following payment methods:

  • Bank transfer
  • ATM reference
  • Credit card

– Your order will be shipped within 2 business days after the receipt of payment.

– The orders are sent through Express Delivery Shipping to Portugal mainland and Europe. For the portuguese islands (Açores and Madeira), deliveries are made by CTT.

– THE KIND LAB informs the Customer, through email, about the transport details  allowing him to track the order´s delivery.

– The shipping costs are presented to customers before checkout, before the order is finalized.

-The estimated delivery times are:

For Portugal mainland: 2 to 5 business days

For Madeira and Açores: 3 to 10 business days

For Europe: 3 to 10 business days

– At the delivery moment, the customer must check the goods. In case of any damage, the client should refuse to receive the order and inform us by email: info@vegancarecosmetics.com

-The receiver signature determines the order delivery as successful.

– THE KIND LAB shall not be liable for breaches of deadlines resulting from events which are not within it´s control.

-Claims related to non-delivery of the goods, for reasons that are not the responsibility of the customer, must be communicated within 10 days after the shipment to the email info@vegancarecosmetics.com.

After shipment, the order can not be canceled. However, the customer may subsequently return the goods (see section 10).

If the order has not been shipped, it may be canceled. In this case, if the payment has already been made, the customer must give us the bank details so we can proceed with the refund, which will be made within a maximum period of 2 working days after the cancellation of the order.

– The return of orders already delivered are dealt with on a case-by-case basis, following simple procedures. If the customer is not satisfied with the products we deliver , The Kind Lab accepts them back within 14 days of receipt and refunds in full. For this, returned products must be in the conditions in which the customer received them, without damages or anomalies.

-Thus, the return requests should be sent, duly substantiated, to the email info@vegancarecosmetics.com.

– In accordance with Article 13 (b) of the portuguese law decree DL 24/2014, the cost of returning the goods is borne by the customer.

-The client has the right to complain and to return the received products if found that they are defective or if they are not according to the request that was made. The costumer must report the non-compliance to the email: info@vegancarecosmetics.com. If the complaint is substantiated, the value of the product and shipping costs will be refunded.

– The refund of the returned products will be carried out soon after THE KIND LAB reception of them. To do this, the customer must give us their bank details so that we can transfer the money.

-The User and/or Client must respect the law and in good faith when handling the contents of the website. Changes may not be done to the website nor impair the integrity and operation of the website. User/Client also may not store or disseminate, through the website, abusive, defamatory, otherwise will be violating these “Terms and Conditions” and, the general principles of law.

– Users must save and do not share their  personal acessing data  to the Website, namely the password, in order to prevent third parties from accessing their account.

-Fill the identification data and correct address (s) so that THE KIND LAB can process the orders properly.

– THE KIND LAB reserves the right to delete the account of any User does not respect these “Terms and conditions”.

THE KIND LAB may submit links to other sites, but is not responsible for the contents, claims or actions of these or any other linked sites;

In accordance with applicable law, THE KIND LAB shall not be responsable or liable (whether by agreement, negligence or otherwise), under any circumstances, for:

– Any interruption or error that occurs in your use of the Website, delays or interruptions of access to the website;

– Business interruption;

– Loss or damage of any kind incurred as a result of computer viruses, system failures or malfunctions that may occur in connection with your use of the Website, including during hyperlink to third party sites;

– Any inaccuracies or omissions in the content or events unrelated to our control;

THE KIND LAB follows PCI-DSS (Payment Card Industry – Data Security Standard), created by credit card companies VISA and Mastercard as a way to guarantee security in the data network, namely in the credit card information that the User provides for making payments.

dipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

If the parties are not able to resolve the emerging litigation through peaceful mutual negotiations, the User / Customer may appeal to a consumer dispute resolution entity:

Online Dispute Resolution (ODR) Platform -European Comission

Link: https://ec.europa.eu/consumers/

In the “Terms and Conditions”  conception and application for the Website use is applicable the Portuguese Law.

Select a Pickup Point