Privacy Policy
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Privacy Policy
Our Privacy Policy


This Privacy Policy has the prupose to implement the  Regulation (EU) 2016/679 requirements,  adapting them to  THE KIND LAB, namely:

– In the rules on the protection of singular people regarding the processing of personal data and the free circulation of such data;

– In defending the fundamental rights and freedoms of singular people, concerning data protection;

Data that we collect, purpose and the your consent

The data we collect in each of the activities inherent to THE KIND LAB job are identified below. It also specifies the purpose of collecting, processing and storing them, as well as how you consent to and / or can revoke authorization for the use of your data: 


ActivityCollected DataPurposeConsent
NewsletterName, emailSending NewsletterYour consent is given when you voluntarily subscribe the Newsletter. You can cancel by sending an email
Shopping in the online storeName, e-mail, phone number, adresses (for billing and shipping), product you bought,payment method, bank details and discounts, when applicable. 

Compliance with obligations arising from the supply of a product.


Compliance with legal obligations, in particular with the tax authorities

By registering as a User of the Online Store, or making a purchase (whether or not registered), you are authorizing the use and storage of your data for the aforementioned purpose.

At any time you can cancel your registration at the Online Store.




Name and e-mailDisclose customer feedback about VeganCare products

If you leave a comment on the website you are authorizing the use of your name. If you wish to revoke this consent, please send an email to, asking for the comment to be withdrawn.

If the comment has reached us by e-mail, we will not publish it on the website without obtaining your consent.

Client support Name, email and / or phone numberTreatment and response to requests for information about VeganCare and its products.When you contact us by chat message,mail, email or telephone you are authorizing us to use your data respond to your request. 


Complaint management


Name, email, phone number, bank details


The data will be used to maintain contact with the client, with the purpose of ascertaining what happened, evaluating the reasoning of the complaint and, if necessary, later communicating the results of the complaint.

In case THE KIND LAB decides to reimburse the customer, your bank details will be asked to make the transfer.

When you send us a complaint, you are giving us your consent to use your information, in particular, to contact you.


This data will be stored for the internal management of complaints.


If you wish to cancel this consent just send us an email to

EventsName, email, phone number, image (Photo and / or Video)

Registration at the event;

Disclosure and promotion of the VeganCare brand;

By registering and participating in a VeganCare event you are consenting to the use of your data and the publication / dissemination of images (photo and / or video) where you may be present.

If you wish to change or cancel your consent simply send us an email with your request 




Information about the responsible for the treatment

In accordance with the applicable data protection legislation, the personal data of the Customers and Users of this website will be treated by:

The Kind Lab Lda.
Zona Industrial da Silveirinha
Rua 1, No. 377
4520-621 João de Vêr, Portugal

Transmission and use of data by third parties

By confidentiality agreements these entities can still have access to the personal data of the Clients:

– The certification bodies under audit;
– Accounting service providers
– Express delevery suplliers.

If requested by any official authority,  the personal data of Users and/or Clients will be assigned by legal obligation.

Personal Data Storage

The data can be stored in digital form and/or paper, making every effort to ensure that the information is kept updated and maintained only for the minimum time required. THE KIND LAB is obliged to store information, in accordance with the law, incliding for tax purposes. 

Security measures

THE KIND LAB has implemented technical and organizational security measures, in particular by restricting access to stored data, to people specifically authorized for this purpose.

The data entered in the website, including the one related to the credit cards of the Users and Clients, are protected by the security protocol SSL (Secure Socket Layer) . This technology allows Client/Server applications to exchange information with maximum security, protecting the integrity of the User.

Being aware that Internet security is not absolute, THE KIND LAB remains constantly updated and adapted in line with technological developments. 

Rights of data subjects

In accordance with current legislation, the User and the Client have the right to access and rectify their data, as well as the right to request its elimination, to restrict or limit its treatment and to obtain portability to the extent applicable  with the terms contained in Regulation (EU) 2016/679.

These rights can be exercised by contacting us directly, by mail or email:

The Kind Lab, Lda.
Zona Industrial da Silveirinha,
Rua 1, Nº377
4520-621 S.João de Vêr


Cookies are files that store information in the User’s browser related to their preferences. These files do not, therefore, store personal data nor identify the User.

The purpose of cookies is to not only monitor the use of the Website, but also provide a more efficient navigation. The User may refuse cookies. In this case the User will have a slower and inefficient browsing experience, and certain items may not work.


For the protection of children and minors, we advise their guardians to accompany them, guide them and educate them for safer navigation on the internet.

We assume that children under the age of 18 must obtain parental or guardian authorization before accessing or making available personal data on the Website.

Privacy Policy Update

THE KIND LAB may review this Privacy Policy, without prior notice, by posting the changes on the same page online. It is assumed that the User agrees to the changes made to the Privacy Policy when, after becoming aware, continues to use the website.

This Privacy Policy shall enter into force on 22 February 2019. 

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